CARNELIVEX Money Back Guarantee Policy

At CARNELIVEX, we are dedicated to providing our clients with high-quality products and exceptional customer service. Our Money Back Guarantee is designed to build trust and ensure complete satisfaction with each purchase.

Eligibility for Money Back Guarantee

To be eligible for a refund, customers must fulfill the following criteria:

• The claim must be made within 30 days from the date of purchase.
• The product should be in its original packaging and unused condition.
• A proof of purchase, such as a receipt or order number, must be provided.

How to Initiate a Refund

If you wish to initiate a refund, please follow these steps:

1. Contact our customer service team via email at [email protected] or call us at (555) 123-4567.
2. Provide your order details and reason for the return.
3. Ship the product back to our returns department at:
   CARNELIVEX
   Returns Department
   456 Business Ave
   Cityville, USA 12345

Processing and Refund Timeline

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original method of payment.

Exceptions to the Policy

Please note that the following items are exempt from our Money Back Guarantee:

• Gift cards
• Personalized or custom-made products
• Sale or clearance items

For any questions or clarifications regarding our Money Back Guarantee, please contact us at any time. At CARNELIVEX, your satisfaction is our top priority.